MagicTicket gives your team a calm, fast inbox — and gives your customers a friendly AI that answers the easy stuff in seconds. Built for IT and tech support: one desk, every common scenario, optional live GPS for vessels and vehicles, and locations when you need sites or teams split out.
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Features
Add Wi‑Fi passwords, hours, and SOPs once. MagicAI auto-answers the easy stuff in seconds and politely hands off when it doesn't know.
Offices, branches, vessels, trucks, or field sites—each can have its own profile so context, live maps, and history stay next to the ticket.
One-tap CSAT after every resolved ticket. See per-team and per-location scores at a glance, and prove the impact to your boss.
Live GPS maps
MagicTicket's live maps work for any mobile site with a Peplink router synced through InControl 2: offshore vessels, tugs, trucks, service vans, and field rigs. GPS comes from fresh Starlink dish fixes when available, or the Peplink router's own antenna — plus up to 21 days of track history, GPX export, and dashboard pins your team can share with customers who need visibility.
Need more than ten sites, mixed fleets, or white-glove rollout on Starter? hello@magicticket.help for custom tracking packages — same maps, sized for your operation.
How live tracking worksKnowledge base
Plain-language guides for customers, agents, and admins. No login required.
Need something specific? Request network access · File your first ticket · See pricing
Spin up your trial workspace in 30 seconds. Invite your team and your first customer in another minute. That’s the whole setup.