Refund & cancellation policy

Last updated: v2026-04-20

This page explains how trials, subscriptions, cancellations, and refunds work. We aim to be transparent and to make cancellation painless.

Free trial

New Workspaces start with a 3-day free trial. No credit card is required to start. During the trial you have full access to features included in the plan you sign up for. At the end of the trial:

• If you have added a payment method and selected a plan, your subscription begins automatically and you will be charged the plan’s monthly price.
• If you have not subscribed, the Workspace switches to read-only access. Existing data remains intact and accessible for export; you can subscribe at any time to restore full functionality.

Monthly subscriptions

Monthly subscriptions renew automatically at the start of each billing period until cancelled. You can cancel at any time from Workspace → Manage billing, which opens your secure Stripe billing portal. Cancellation takes effect at the end of the current paid period — you keep access through the date you have already paid for.

We do not pro-rate refunds for partial months unless required by law. If you believe you were charged in error, contact us within 30 days of the charge through the contact page and we will review promptly.

Annual subscriptions

If we offer annual subscriptions in your plan, you may cancel within 14 days of the initial purchase or annual renewal for a full refund. After the 14-day window, annual subscriptions are non-refundable but you can still cancel auto-renewal from Manage billing; you retain access through the end of the paid period.

Failed payments

If a renewal payment fails, our payment processor will retry the charge over the following days and we will email the Workspace admin. If payment cannot be collected, the Workspace is downgraded to read-only access until billing is resolved. After 30 days of unresolved failure, the Workspace may be closed and its data treated under the “Data after cancellation” rules below.

Plan changes

Upgrades take effect immediately and are pro-rated for the remainder of the current billing period. Downgrades take effect at the start of the next billing period; we do not refund the difference for partial periods.

Data after cancellation

After cancellation, your Workspace data remains accessible for 30 days so you can export tickets via Workspace → Tickets → Export all. We recommend exporting before the end of the 30-day window. After 30 days, primary records are permanently deleted; backups created by our hosting provider expire on their normal retention schedule and are not user-accessible.

Disputes and chargebacks

Please reach out via the contact page before filing a chargeback — we typically resolve issues within 5 business days. Chargebacks may result in immediate suspension of the Workspace while the dispute is reviewed by the payment processor.

Beta period

While MagicTicket is in beta, we may issue additional credits or accommodations not described above. Contact us if you experience a service disruption that affects your ability to use the Service; we want to make it right.