Your customers get a friendly portal. Your team gets a fast inbox, clear roles, optional live GPS for vessels and vehicles, and AI assistance—without turning support into a science project. Explore pricing or the help center for step-by-step guides.
Keep every conversation in one thread—status, priority, and history stay visible to staff and customers.
Peplink InControl sync puts live pins and track history on your dashboard — ships, trucks, tugs, or any Starlink-equipped mobile site. GPX export and full-screen maps included on Team and Business.
Model offices, branches, sites, or any place you support. Each location can have its own context without splitting your team into siloed tools.
Customers, agents, and workspace admins get the right view—so customers see a simple reply flow while staff get notes and handoffs.
Draft and summarize when you want a nudge—your team stays in control of what gets sent.
Less noise, clearer ownership: built for support teams who care about both speed and trust.
Notifications and replies line up with how people work—so nothing falls through the cracks.
Live GPS maps
MagicTicket's live maps work for any mobile site with a Peplink router synced through InControl 2: offshore vessels, tugs, trucks, service vans, and field rigs. GPS comes from fresh Starlink dish fixes when available, or the Peplink router's own antenna — plus up to 21 days of track history, GPX export, and dashboard pins your team can share with customers who need visibility.
Need more than ten sites, mixed fleets, or white-glove rollout on Starter? hello@magicticket.help for custom tracking packages — same maps, sized for your operation.
How live tracking worksRelated guides
Each feature above has a step-by-step walkthrough in the help center. Open the one that matches what you’re evaluating.
Start from the home page to sign in, or open pricing to start a trial when self-serve signup is enabled for your environment.